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FAQs
Yes, many of our tracks offer vocals, instrumentals, minimal mixes, 60-second, 30-second, 15-second cut downs, and sting versions.
There are currently 30,000 tracks in the library, with new music added on a regular basis.
Currently, we do not offer watermarked versions of our music; if you wish to license a particular track, let us know which one and we will send it to you in whichever file format you prefer.
Our music is not royalty free. If you are producing content that is broadcast on TV, you will need to fill out a cue sheet and submit it to the network on which the content is broadcast to ensure our composers are compensated by their performing rights organizations for public performances of their work.
For more information about composing for us, please email us info@syntracks.com
Yes, please contact us here
If you need rights expanding outside the set subscriptions or need more than one account, you are a candidate for a Diamond license. Please contact one of our dedicated music reps here to obtain more information.
The cap is 100,000 followers/subscribers on any individual platforms. You can still monetize on platforms with the Gold level license.
No, once you cancel your agreement with us you cannot continue to use the music in new productions. However, any productions that are produced during the term of a subscription are licensed in perpetuity.
With the Platinum Subscription you can produce content for third parties. The Gold Subscription is for personal productions only
No, your login is unique to you and any usage outside of your agreement will be considered a breach of terms and conditions and any music used outside the agreement will need to be separately licensed at a premium rate.
If billed annually, you can cancel at any time and your access will shut off at the end of the term. If billed monthly you can cancel at any time and your access will shut off at the end of the monthly cycle.
All invoices can be found in your Account page under Plans and Invoices
No refund is available once the purchase has been made barring a website error.
Yes, please email info@synctracks.com and our billing department will work with yours to square up any additional paperwork your organization requires.
If you have a subscription and have not sent us your YouTube channel, please go to "My Account" and send us your channel in the YouTube clearance section. Once received, we will add your channel to the allowlist and clear any existing claims.
The allowlist sends a message to YouTube that your channel has the right to use our music. Once the system sees your channel on the allowlist, it will automatically remove any claims from Synctracks Music or or Hexacorp/Orfium.
The algorithm used by YouTube is not 100% accurate and sometimes mistakes do happen. The easiest way to resolve this issue is to counter the claim with your Synctracks license along with the message “The music used in this production is the property of Synctracks/de Wolfe Music, which I have the right to use as stated in the attached license.” If that fails, please contact us here (hyperlink to contact page) and we'll work with our partners to clear it.
Synctracks does not take part in any Content ID system outside of YouTube/Google, so it has been a case of mistaken identity. Please contact us and we will dispute the claim for you.